SHIPPING
Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 1-3 business days excluding holidays. Backordered items will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. Shipping options and cost will be displayed at checkout. After placing your order you receive an order number. Once goods are shipped you receive email confirmation with a tracking number. 

All goods shipped FOB NYC.  Customer is sole owner of goods once it leaves our premises and is in possession of the carrier. For any claims, please contact shipping company directly within 5 days of receipt (cc’ nicepeople@dbaTHIS.com).   

International shipments sent outside the USA and its territories may incur an import duty, excise duty, VAT or other charges from the government of the destination country. Packages typically won’t be delivered until all fees are paid. To find the most up-to-date duty and excise charges, check the web for your country’s customs agency. Persons receiving the shipment are legally obliged to pay the duty and VAT.  THIS Co. does not collect any duty or tax on international shipments and cannot be responsible for any of these charges.

RETURNS
If you are not pleased with your purchase for any reason whatsoever please let us know and we will take care of you right away. Email us at nicepeople@dbaTHIS.com with all details regarding your purchase and requested return. Returns are accepted within 5 days of delivery receipt only. No returns or cancellations unless authorized in writing. We offer store credit or exchange for returns. 25% restocking fee. Returns must be authorized in advance or will be returned to sender at the senders expense. Shipping charges are non-refundable. Returned items must be unused and in perfect condition. Returns need be well-packed and insured for the full price of the item and shipped with a copy of your receipt to the following address below. All sale items are final however.

Attn: RETURNS, THIS Co., 16 Cypress Avenue, 421, Brooklyn, NY. 11237-2348,  +001.917.582.6424

DAMAGED SHIPMENTS
Please inspect all deliveries thoroughly upon arrival. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments. Contact us immediately and we will assist you to process your claim. Most carriers usually require an inspection in the event of damage so please hold onto all packing materials, receipts, etc. THIS Co. must be informed within 5 days of delivery of all damaged goods to process claims. 

WHOLESALE ORDERS
Click here or contact us via nicepeople@dbaTHIS.com. Email us your details and we will provide full Wholesale Order information including minimums and pricing. Products ship from Brooklyn, NY, 11237.  We ship via Fed Ex for both domestic & international wholesale orders.  For international orders over 11 lbs, we can ship via 'Fed Ex Great Rates international'  for up to 75% off if you do not mind a few days extra to receive your goods. Let us know if you need help putting together an order.